Returns & Exchanges
At Jones Soda Co., we want you to be completely satisfied with your order, but due to the perishable nature of our beverages, we can only accept returns for items that arrive damaged or incorrect. If you experience an issue with your shipment, please contact us within 14 days of delivery to initiate a resolution.
Inspect Your Shipment
Upon arrival, carefully check your soda bottles for any signs of breakage or leakage that may have occurred during transit.
Document Issues
Take clear photos of the damaged packaging and the specific items affected to help our team process your claim quickly.
Contact Customer Support
Email our support team with your order number and the photos of the damage to request a replacement or a refund.
Receive Resolution
Once approved, we will ship out a fresh batch of your favorite flavors or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing